Terms & Policies

1. Overview

Xentiqa provides artificial intelligence products, SaaS applications, automation systems, AI agents, consulting services, project-based digital solutions, and related business technology services.

By accessing or using Xentiqa services, you agree to these Terms & Policies. If you do not agree, you should discontinue use of our services.

2. Eligibility

You must be legally permitted to enter into binding agreements in your jurisdiction to use Xentiqa services.

Business users represent that they are authorised to act on behalf of their organisation where applicable.

3. Services Provided

Xentiqa may provide:

• AI software tools
• AI chatbot solutions
• AI agent services
• automation workflows
• SaaS subscriptions
• project implementation services
• consulting and advisory services
• custom enterprise technology solutions

4. Payments & Billing

Paid services may be offered through subscription billing, project-based invoices, consulting engagements, or custom commercial agreements.

• subscription charges may renew automatically
• pricing may change with notice
• project fees may require milestone payments
• custom contracts may override general website terms

Refunds are generally not provided except where required under applicable law, including Australian Consumer Law where relevant.

5. AI Service Disclaimer

Xentiqa AI systems may generate incomplete, inaccurate, outdated, misleading, unexpected, or incorrect outputs.

AI-generated outputs may contain errors, omissions, fabricated information, or inaccurate recommendations.

Users are solely responsible for independently verifying AI outputs before relying on them.

Xentiqa AI services must not be relied upon as legal, medical, financial, security, compliance, or other professional advice.

6. Acceptable Use

• illegal activity
• fraud
• harmful automation
• abuse of AI systems
• unauthorised access attempts
• security testing without permission
• reverse engineering restricted services
• distribution of malicious software

7. Service Availability

While we aim for reliable services, uninterrupted availability cannot be guaranteed.

8. Intellectual Property

Xentiqa branding, software, systems, workflows, AI products, designs, and proprietary materials remain the intellectual property of Xentiqa unless otherwise agreed in writing.

9. Limitation of Liability

To the extent permitted by law, Xentiqa is not liable for indirect, consequential, incidental, business interruption, lost profits, or data-related damages.

Nothing here removes rights that cannot legally be excluded under applicable consumer law.

10. Privacy

Personal data handling is governed by our Privacy Policy.

11. Policy Updates

Xentiqa may revise these policies from time to time. Continued use indicates acceptance of updated terms.

12. Contact

For legal, billing, compliance, or policy enquiries, please contact Xentiqa through the contact page.